The job
You own every user after they pay. Support, feedback, reviews, retention. If a user talks to us, they talk to you.
Required
- Fast. Every message answered the same day.
- You listen, you fix, you follow up.
- You chase feedback. Surveys, DMs, calls to anyone who cancels.
- You own the welcome, renewal and win-back emails.
- Social: posting, comments, DMs. Daily.
- Attention to detail to the finest touch. Every reply reads like the brand.
- You've done this before, and you can show the numbers.
Expected
- Reduce churn. More users talk back.
- A weekly list to the founder: what they want, what's breaking, why they left.
- Every bad review answered. Every happy user asked to rate.
Apply
Email louis@louislimited.ai. Subject: Customer Success — [Your Name]
CV and three examples of how you kept a customer. No cover letter.
Apply →Process
CV review → 30-min call → decision within 2 weeks.